Description: Wi-Fi-enabled devices in the home are multiplying so much consumers consider Internet and Wi-Fi interchangeable. Whether it is smartphones, tablets, set-top boxes (STBs), thermostats or game consoles, broadband Internet access over home Wi-Fi networks is growing dramatically. That’s good news for service providers, but it’s not all smooth sailing.
That’s because Wi-Fi setup can be cumbersome and configuration can be more complex than expected. On top of that, consumer expectations for quality of experience (QoE) and easy access to self-care tools are continuing to rise, therefore demand will only continue to increase. Consider, for example, the high expectations for voice over Wi-Fi (VoWi-Fi) service quality as compared to the lower Wi-Fi quality required for Internet browsing. And, when it comes to video streaming, the need for a high bandwidth and highly reliable Wi-Fi network will also increase. In fact, millennials are already streaming more programs on their companion Wi-
